There are three ways to cancel. Which one applies depends on where you subscribed.
1. Inside the application
Most of our applications let you cancel from the account or subscription screen in their settings. This is the fastest route.
2. From your purchase confirmation email
Your confirmation email includes a link to manage your subscription, including cancelling it. Search your inbox for the amount or the date of the charge if you cannot find the email.
3. Through the App Store or Google Play
If you subscribed inside a mobile app rather than on a website, the subscription is managed by Apple or Google — not by us — and it must be cancelled there:
- iPhone / iPad: Settings → tap your name → Subscriptions
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions
We cannot cancel an App Store or Google Play subscription on your behalf. Only the store can.
If none of these work
Write to info@ohatech.net with the details listed in I don't recognise this charge and we will cancel it for you.